Frequently Asked Questions (FAQs)
Our founding team has decades of international experience in EdTech and eLearning. We have worked with schools, governments, and companies to develop content and products that leverage technology for learning. We have worked in countries around the world.
Our CEO, Matt Harris, Ed.D., has a long career as an educator have worked as a teacher and a senior leader in several schools. He has also worked as an EdTech consultant for schools, governments, and companies worldwide.
Our Child Protection training is designed for any adult who works with children, including teachers, support staff, service providers, volunteers, and parents. Our instructional design, universally accessible platform, and our language offerings are built so any adult regardless of geography, educational background, or mother tongue language can take our courses.
We built our platform to help organizations offer our training to their employees, volunteers, and parent community. The system was initially designed for schools and school vendors, but we have improved it to work with any organization that works with children.
Child Protection, or Child Abuse Prevention, is a field that focuses on protecting children from the most serious forms of harm and danger. This is a worldwide need in every organization that works with children because children can vulnerable to abuse. By focusing on Child Protection, we aim to help all adults and organizations meet their moral, legal, and practical requirements for protecting children.
ChildSafeguarding.com was initially designed for schools and those who work in schools. However, our content can be applied to any organization that works with children.
Individuals can use our courses and resources in two ways: as part of an organization or on their own.
If the individual is part of an organization that has purchased credits on our platform, they can use the organizations credits to take courses at no cost to them.
An individual can also create an account and buy a course for themselves. The account will also give them access to free Child Protection resources.
Register here for an account.
Organizations and individuals can share their completed certificates online. Just visit the certificate and choose one of the share options.
Organizations can also join our ChildSafeguarding.com Recognition Program where we recognize organizations for their commitment to Child Protection. This program offers resources that can be shared online as well as a wall plaque.
Our Child Protection courses are a form of Continuous Professional Development or CPD.
CPD is a way people can improve their professional knowledge outside of university training programs. It is best practice, and in some professions required, for adults working with children to undertake CPD like our courses on a regular basis to keep their knowledge up-to-date.
We offer Child Protection eLearning courses that can be completed at a learners own pace.
We do not currently offer other trainings, such as Designated Safeguarding Lead training or Level 2 or Level 3 training.
We have partnerships with Safeguarding consultants who offer these trainings as well as others. Please contact:
Our Child Protection courses are designed to train any adult who works with children.
- Teachers, teaching assistants, educators, leaders, etc.
- Support Staff, such as cleaners, drivers, food service workers, etc.
- Parents, guardians, and caretakers
We currently offer 3 courses:
- Level 1 – Fundamental Child Protection Training for Educators
- Teachers, teaching assistants, educators, leaders
- Child Protection Awareness Course
- Support staff and volunteers
- Child Protection Tutorial for Parents
- Parents, guardians, and caretakers
If the Level 1 course is not available in the language a learner needs, they may take the Awareness course in their language to provide them a baseline understanding of Child Protection.
Each time a learner starts a course a session is initiated and a credit or credits are reserved. If a learner starts the course multiple times, the extra sessions can be terminated in the Learner section of the dashboard or they will automatically time out after a period of time. Once terminated or timed out, these credits are no longer reserved and are available for others to use. Terminated or timed out sessions cannot be resumed.
Learners have 14 days from the moment they start the course to complete it. If they do not finish in that time, their session will be timed out. Timed out sessions act the same as terminated sessions where the reserved credit or credits are returned and the session can no longer be resumed.
For our Awareness course and our Level 1 course, the learner will given a digital certificate. This certificate will have a URL, it can be shared, it can be verified for authenticity, and it can be viewed in multiple languages. Both the learner and the organization will have access to this certificate.
For our Parents tutorial, once the learner or learners completes the tutorial they will be taken to an organization webpage on ChildSafeguarding.com that will summary the key takeaways from the tutorial and offer bespoke Child Protection information for the organization. They will also have access to a printable handout. Both the webpage and the handout will be multi-lingual.
Once a certificate passes its validity period, it will be listed as expired. The certificate can still be accessed, but it will have the word EXPIRED written across it and it will not be verifiable.
After a learner’s certificate expires, they will need to retake the course to stay up-to-date on Child Protection.
Learners can use any language we have available.
However, once a session has started the language cannot be changed. If the learner wants to use a different language, they will need to start over.
Learn more about our available languages.
We are constantly producing new language versions of our course. Please contact us if you have a specific language request.
We are constantly producing new courses and revising our existing course. We choose which courses to build based on feedback from our customers. Please contact us if you have ideas for future courses.
For organization or individuals purchasing the course for themselves, a registered account is required. This allows the organization or individual to manage courses, credits, learners, connections, languages, and transactions.
Learners who are taking our Level 1 course will need an account. If they are planning to use their organization’s credits, they will need to connect to that organization. Visit the Connections section of the ChildSafeguarding.com dashboard for instructions.
All active Learner Codes can be accessed in the Learner section of the ChildSafeguarding.com dashboard by the account administrator. The code can be downloaded or copied and then shared with the learner so he/she does not lose any progress.
If a learner works with an organization and plans to use the organization’s credits to take our Level 1 course, the learner must create an account and connect to the organization.
By connecting to an organization,
- The learner can use the credits the organization purchased to take course(s).
- The organization can terminate any in-progress session that uses their credits.
- The organization will see all of the learner’s certificate and in-progress session information, including information that does not involve their credits. This will allow the organization to see certificates their learner has earned outside of the organization.
Visit the Connection section of the ChildSafeguarding.com dashboard for more information.
Our courses are designed to work on any Internet connected device using any browser.
The courses are adaptive and will reformat whether the learner is using a desktop, laptop, tablet, or mobile phone.
If there is an issue with a certificate, we recommend using another browser, a different device, or a different Internet connection.
At this time, the platform only allows one administrator per account.
In the ChildSafeguarding.com dashboard:
- The Courses & Credits section provides information on credits purchases, completed, in-progress, and available.
- The Learner section provides data on learners and their sessions. This information gives a detailed overview of learners and their certification. The data can be downloaded to CSV.
- The Connections section provides data on learners on individual learners connected to the organization. The data can be downloaded to CSV.
- The Recognition page details requirements for our Recognition Program. This page will show collaterals, links, and expiration information for Recognized Organizations.
- The Manage Account page will provide access to all account and organization information, customized reporting information, and transaction details that can be printed.
At present, we do not offer API connections to our system.
Yes, we have a full series of How To videos that show you how every aspect of the courses and the platform work.
Click here to watch the series.
We accept all major credit cards, Union Pay, and bank transfers.
Formal quotes and invoices are available upon request. Please contact us if you need a quote or invoice.
We require that credits are purchased before they can be used.
Credits purchased directly through the ChildSafeguarding.com dashboard are available immediately.
For purchases made by invoice, either by bank transfer or credit card, we must receive full payment must be received we will allocate the credits.
We accept United States dollars (USD).
We sell our course in packages of credits or as individual courses.
Please visit our Buy Now page for a full list of our prices.
Purchased credits never expire.
We offer bulk purchase discounts through our credit packages. The larger the package, the lower the per credit cost.
Please visit our Buy Now page for a full list of our packages.
We also offer group pricing for organizations connected to some of our partners. Please contact the partner organization directly for details.
Yes, we offer enterprise pricing.
Please contact us for more information.
You can buy credits for multiple organizations if the organizations are connected.
Please contact us for more information.
Yes, individuals can buy courses for themselves.
Please visit our Buy Now page to purchase a course.
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What Customers Say About ChildSafeguarding.com
Chairperson,Japan Council of International Schools
Childsafeguarding.com has provided our national association with cost-effective, multilingual and appropriately-targeted safeguarding training for ancillary staff and parent volunteers. We recommend this service wholeheartedly.