FAQs

  • General
  • The Course
  • The Team
  • Pricing & Payments

Common questions and answers

Who is behind ChildSafeguarding.com?
Our founding team has over five decades of international edtech experience, including deep expertise in instructional design and adult professional development. We have helped build products loved by schools around the world.

What is the history of ChildSafeguarding.com?
We have been developing the course since 2018, with a full proof of concept executed in the first half of 2019. The proof of concept was conducted with eight international schools, the Council of International Schools (CIS), the New England Association of Schools and Colleges (NEASC), the Middle States Association, the International Centre for Missing and Exploited Children (ICMEC), and members of law enforcement.

Will you help us develop child protection policies for our school?
Our online training course is designed to help with just one part of a school’s robust child protection practices. We can help refer you to experts who will provide tailored consulting for your school’s situation to ensure you have a full wrap-around approach to child protection.

How do I stay updated?
Please register to stay on our mailing list and up to date on the latest releases.

Are you a non-profit?
No. We are a socially-focused commercial enterprise. Organizations are asked to pay for the course, but the learners and children themselves will not be asked to pay. These funds help our growth and global reach, allowing us to help as many people as we can worldwide. Also, we are committed to donating a portion of our revenues to child abuse victims organizations.

Can I be involved?
Thanks for asking! We are gratified to have early support from a number of organizations and individuals who have provided valuable insight and input into our development. If you are interested, please contact us.

Learn more about our course design

What is the structure of the course?
The course is a combination of video, animations, graphics, and simple quizzes. Every part includes audio and captioned text to ensure accessibility by the learner. The course is web based, which allows learners to access it from any internet enabled device. To access the course, learners will simply need a text code, QR code, or URL, each of which will take them directly to the start.

What are the learning outcomes of the course?
Every learner who takes the course should gain a baseline understanding of child protection. They will learn why child protection is important, types of abuse, what to look for, and how to report.

How is the course accessible to all learners?
We have designed the course to remove as many barriers to learners as possible. The platform is web-based rather app dependent. The course using an instructional model based on clear vocabulary and concept repetition. Very little data is required from the learner. The interactions are designed to be simple and focused on engagement, instead of assessment. And having the course in multiple language bridges the gap for non-English speakers.

What languages do you offer?
We will launch in March 2020 with English, Chinese (Simplified and Traditional), Thai, Bahasa Indonesia, and Bahasa Melayu, with more to come.

What forms of abuse does the course teach?
We focused on common types of abuse that could be observed (heard or seen) by our primary audience. The five types of abuse we include are Emotional Abuse, Physical Abuse, Sexual Abuse, Neglect, and Bullying.

Why include bullying as a form of abuse?
Child-on-child abuse is an important element of child protection that needed to be included in the course.

How does the course account for diverse cultural backgrounds of the learner?
We developed the course to be culturally independent. The vocabulary and examples do not connect to any social culture, only to the culture found in a school. Further, we recognize that some learners will not have any background in child protection, so we have included both child protection information and ways of acting for adults around children at the school.

Can I include my organization’s reporting information in the course?
Yes. When you register your school the system will ask you to include reporting information for your organization. This information will be included in the reporting section of the course and will be printed on the completion certificate.

How do you ensure learners are actually taking the course?
We have included security features in the course and on the completion certificate that discourage cheating. For example, every certificate has a serial number that can be verified on our website to ensure that it is valid.

How do you account for false reporting?
The course instructs learners to report what they see or hear, not what has been told to them. The course does not suggest anonymous reporting, instead telling the learners to come forward themselves and that they will be protected by the organization. It does not tell them to make judgments on this information, beyond reporting their concerns.

Who we are

Who is behind ChildSafeguarding.com?
Our founding team has over five decades of international edtech experience, including deep expertise in instructional design and adult professional development. We have helped build products loved by schools around the world.

Who is your child protection expert?
Our content partner is Chris Gould of 112 Safeguarding. Chris previously spent two decades focusing on child protection with the British Police, rising to the rank of Detective Chief Superintendent. For the last five years, he has worked with international schools to help formulate their child protection strategies and responses.

Fees and payment methods

How much will you charge for the course?
Pricing will be tiered based on number of seats purchased, but the average cost will be 15 USD per seat. This is based on an average school purchase of 200 seats for 3,000 USD.

Do I have to buy the course for my vendors?
No. The course registration is set up to allow your vendors (bus companies, cleaning services, security firms, construction companies, etc.) to register and pay themselves while using your school’s reporting information. You will also be able to see which outside vendors take the course using your information.

Do seats expire?
No. Certificates are valid for two years, but seats never expire. You can use them as-needed and top up when needed.

What is a seat?
Seats refer to completed certificates. As learners complete the course, they will draw down your number of available seats. If someone starts the course but does not finish it, your number of available seats will remain the same.

What payment methods do you accept?
We accept credit card only. Our credit card processor is Stripe.

What currencies do you accept?
We invoice in USD only. Schools in Singapore will have the option of paying in SGD.